Provides general design, configuration, and hands on engineering technical skills to work Service Desk tickets and support other networking needs of the organization. Partners with team members and leads to become familiar with tools, processes, and procedures use in network operations and design. Performs a mix of troubleshooting, equipment installs, design, configuration, and maintenance of all Boys Town LAN/WAN locations.
MAJOR RESPONSIBILITIES & DUTIES:
Designs and installs physical equipment, to include access points, switches, routers, firewalls, network appliance hardware and connections, to support complex networks utilized by all Boys Town business units.

• Works in data centers, wire closets, and equipment rooms to build rack layouts, set equipment placements, provide cable management, and uplinks to other equipment.
• Troubleshoots, implements, and problem solve issues.
• Diagnoses, repairs, and maintains computer network systems, wired and wireless network equipment, network infrastructure, and internet connections.
• Interacts with users and management to communicate status of network operations and computer technical issues.
• Monitors and controls network activity using industry standard hardware and software tools.
• Updates documentation of all installed and supported systems in use by network operations using drawing, documentation, and database tools, this includes network diagrams for buildings, systems, infrastructure, computers, network fiber, and copper distribution systems.
• Partners with lead to coordinate activities with data service providers regarding network circuits and provider equipment.
• Manages projects, as assigned, to ensure that objectives are achieved by validating project requirements, defining project scope, and developing plans and schedules.
• Travels to various Boys Town locations as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate level knowledge with IP internetworking, LAN switching, WAN circuits and protocols, dynamic IP routing protocols, firewalls, virtualization technologies, and interfacing with carriers to manage circuit delivery. Routing protocols to include EIGRP, BGP, and OSPF and Firewalls to include Palo Alto.
• Intermediate knowledge of Cisco Application Centric Infrastructure, both Network Centric and Application Centric. Experience with discovering ports and protocols used by applications to build policy to provide enhanced security.
• Basic use of Cisco DNA Center and Cisco ISE. Experience building policy, creating templates, configuring network equipment using automation, and provide an improved user experience.
• Knowledge of configuring and patching switches, firewalls, and routers.
• Ability to demonstrate and describe networking fundamentals, and to provide guidance to other members of network operations.
• Professionalism and interpersonal skills and Problem solving and creative thinking to analyze and evaluate results and formulate proactive solutions for problem resolution.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in a computer related field, or equivalent combination of education and experience required.
• On-call (continuously or rotationally) to provide support required.
• Ability to provide own transportation (mileage reimbursed) to complete travel requirements of the job required.

PREFERRED QUALIFICATIONS:

• Minimum 3 years of experience in information technology, computer networking, or a related area is required; experience with wired and wireless systems preferred.
• Cisco CCNA certification or other Network or Security related certifications preferred.

Diversity is more than a commitment at Boys Town-it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.